Posting Policy
As of 1st January 2021, the UK is no longer part of the EU. Due to this, when purchasing items from Exchange Resource or The Exchange there may be additional Tax and/or customs charges for your items.
Exchange Resource and The Exchange are not liable in case of any customs charges and it is your responsibility to ensure payment to receive your goods.
Please check your Local Government and Postal Service website for more information.
Refund & Exchange Policy
Thank you for shopping at Exchange Resource.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation
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The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.
Definitions
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For the purposes of this Return and Refund Policy:
* Company (referred to as either "the Company", "We", "Us" or "Our" in this
Agreement) refers to Exchange Resource, Grove House, 1 Kilmartin Place.
* Goods refer to the items offered for sale on the Service.
* Orders mean a request by You to purchase Goods from Us.
* Service refers to the Website.
* Website refers to Exchange Resource, accessible from [www.exchange-
resource.net](www.exchange-resource.net)
* You means the individual accessing or using the Service, or the company,
or other legal entity on behalf of which such individual is accessing or
using the Service, as applicable.
Conditions for Returns
======================
In order for the Goods to be eligible for a return, please make sure that:
* The Goods were purchased in the last 7 days
* The Goods are in the original packaging
The following Goods cannot be returned:
* The supply of Goods made to Your specifications or clearly personalized.
* The supply of Goods which according to their nature are not suitable to be
returned, deteriorate rapidly or where the date of expiry is over.
* The supply of Goods which are not suitable for return due to health
protection or hygiene reasons and were unsealed after delivery.
* The supply of Goods which are, after delivery, according to their nature,
inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
===============
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Exchange Resource (The TCS Group)
Grove House
Kilmartin Place
Tannochside Business Park
G71 5PH
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received
return delivery.
Gifts
=====
If the Goods were marked as a gift when purchased and then shipped directly to
you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
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If you have any questions about our Returns and Refunds Policy, please contact
us:
* By email: admin@resiliencedevelopment.com
* By phone number: 03302020283